Showing posts with label Delta. Show all posts
Showing posts with label Delta. Show all posts

Friday, May 30, 2008

TSA advises passenger by phone they need minimal or no ID

Two reports lately indicate that TSA is telling travelers who inquire by phone that they can get by with minimal ID. This is a bit strange, because in my experience, the TSA either wants to see proper ID or no ID at all, and misleading because, of course, you don't need any ID at all. However, it is better than the old days, when TSA seemed even more confused about ID.

Adeline reports that Delta wouldn't give her a boarding pass without an ID, even though she had alternative ID. However, TSA was pretty clear with her over the phone that, as far as they are concerned, they just need a boarding pass. As Adeline found out from the TSA, she doesn't actually need any ID. Delta has strict rules about ID for the sake of thir own revenue control--they don't want you buying someone else's ticket. Of course, this it their right. However, a traveler can check in online and print their boarding pass, or print it at a kiosk. This may mean no checking any bags (depends on the airline). However, once you get that boarding pass, you are free to travel. Even the strictest airlines, like Delta, will usually give you a boarding pass if you can provide them of enough evidence of who you are, so I am surprised they are being so hard line about it. Adeline writes:

So all I had was my BYU ID, and [Delta] didn't accept that because BYU is a private institution so the ID is not issued by the state. The dumb part is that the agent would have issued me a boarding pass if I had a library card. A library card? It has no photo, it is easily stolen, and is easy to get. That really didn't make sense to me. And yes, I did cry at the airport. She still didn't give me that little piece of paper. She did however transfer my flight to tomorrow night, free of charge.
So I went home and stripped my room to look for my license while sitting on hold with Delta Airlines and then TSA for an hour to see what forms of ID I could use to get on the plane tomorrow. Let me preface this by saying that I understand that it is a federal law that they can't give me a boarding pass without proper ID. The problem is that no one knows what proper ID is. This is how the 3 separate phone calls went:
1) The first lady said that I could use my library card and she said that her supervisor told her that he was 80% sure that my International Student Identity Card would pass through an agent, but that I should call TSA to make sure.
2) TSA didn't help me because they said you can pass through security with practically no ID as long as you have a boarding pass. They just do a secondary screening.
3) The third lady (back at Delta) said that I couldn't use my International card and that I couldn't use a library card and that the agent that said I could was just being nice.
So if the agent wasn't "supposed" to let me in with a library card, then why couldn't she just let me in with a BYU photo ID (which is harder to fabricate and cannot be used in someone else's name)?
Epenshade reports that relatives "were in a panic about how she would get home since she had no ID" when a purse was presumed stolen:
As Ty put Elise to bed, I pulled up the TSA phone number and called them to see how she could get home. They were very kind, and told me with a police report she could fly, but she would be subject to additional screening. When I called her back to tell her this, she seemed a little calmer.
Why is TSA saying they require a police report to fly without ID?

Sunday, May 18, 2008

TSA defers to Delta at DFW: Consumerist Thread on Flying without ID

The Consumerist has a thread on flying without ID. Unfortunately, their answer isn't very helpful--basically they advise that even though ID isn't necessary--run out GET ID as soon as possible anyway. Some of the commenters share interesting experiences about flying without ID. Unfortunately, the experiences described don't have any date information, so they won't be posted here directly. There is one particularly relevant post TSA deferred to Delta airlines on deciding about ID. This seems recent because TSA was in fact checking the IDs at the time, and let the passenger fly as a selectee on the originating flight. This is disturbing because it suggests that TSA is enforcing corporate policies, rather than the law (secret or not). The Delta rep also threatens that the flyer will be put on a list:

At the sceurity screening in Charlottesville, Virginia, I realized that I'd left my driver's license at home. "No problem," said the kindly TSA ID-checker. "You can travel without a driver's license. You'll just be a selectee."

With that he wrote "SSS" on my boarding pass, and when I went through I was taken aside for the extra-special treatment: full wanding, luggage dump, jokes about having to confiscate my doughnut.

They couldn't have been nicer.

On the way back, however, in Dallas, the TSA ID-checker sent me to the Delta counter, where the Delta representative told me that I couldn't possibly fly without an ID. "I don't care what they told you in Charlottesville. Looks like you'll be taking the bus home."

Eventually, an even nastier Delta supervisor decided to let me travel. "But you'll be on a list from now on." He wouldn't tell me what kind of list, and I decided not to press my luck.

Curiously, the authority that made the decision as to whether or not I could fly apeared to rest with the Delta supervisor, and not the TSA screeners.

Monday, September 17, 2007

Delta, Austin, August 2007, Unsuccessful

Airline: Delta
Airport: Austin, TX
ID Offered: ???
Date: 8/9/2007
Reference: Jack Blood
Reason given: Choice
Result: Not successful, due to airline.
Description: Today I tried to catch a flight from Austin TX to Atlanta GA and was denied by a chubby Chinese Delta airlines supervisor (I will call him Harry Fong) because I didnt have a "Government issued ID" . I have flown many times in the past without ID, but never on Delta who for whatever reason have a non negotiable policy on flying without ID. Fong seemed a bit too happy about the outcome, and his eyes lit up a little to much when saying "Government Issued ID."

Delta, March 2007, Successful

Airline: Delta
Airport: ??
ID Offered: None
Date: March, 2007
Reference: syzygy
Reason given: Choice
Result: Successful, after airline resistance.
Description: Since the flight out was rather smooth through security, I didn’t expect much of a problem on my return flight. Flying Delta this time, the agent at the desk did not want to let me check my bags. She kept insisting that it was federal law for me to show ID and that she can’t let me check bags without it. After arguing with her for about 10 minutes, I demanded to see the supervisor. She left for a minute and, when she came back, printed my tickets and took my checked bags. When handing me my tickets (with SSSS boldly printed), she claimed the only reason they were letting me fly was because this was my returning flight. If that was true, getting on a plane would be as easy as claiming you were returning home. Other than that, getting through security was easy. Again, they bumped me to the front of an, admittedly short, line, and did similar procedures as my first flight. The TSA agent was very nice, did a quick frisk, and a quick look through my bag. He did not swab everything in my bag this time, doing only the zippers on the bag, my cell phone, my shoes, and my laptop.